Return and refund policy
Refund Policy – PixelCraft.com
At PixelCraft.com, we want you to be 100% satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a 90-Day Money Back Guarantee to ensure a worry-free shopping experience.
Eligibility for Refunds
You may request a refund within 90 days from the date your order was delivered. To be eligible:
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The item must be in its original condition, with all included accessories.
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Proof of purchase (such as an order confirmation or receipt) must be provided.
Refunds are processed back to the original payment method used at checkout. Please note that shipping fees (if any) are non-refundable unless the return is due to an error on our part.
How to Request a Refund
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Contact our customer support team at Snugtag1@gmail.com with your order number and reason for the return.
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We will provide you with instructions for returning your item.
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Once we receive and inspect the returned product, we will notify you regarding your refund approval status.
Processing Time
Refunds are typically processed within 5–7 business days after we receive your returned item. Your bank or payment provider may require additional time to post the refund to your account.
Exceptions
Certain situations may not qualify for a refund, such as:
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Items returned more than 90 days after delivery.
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Items that are damaged due to misuse or negligence.
Need Assistance?
If you have any questions about our refund process, please contact our customer service team at Snugtag1@gmail.com. We are available 7 days a week to help ensure you have a positive experience with PixelCraft.com.